Project service standard

In product research and development, we are constantly investing in human, material, time and capital; at the same time, we are also actively exploring the way of scientific, standardized, specialized and industrialized service operation in the service operation of generation-by-generation products, and we will operate Fangtian service as an independent brand product, constantly review the concept and improve, hoping to provide customers with a more complete set Integrated, faster and more effective online procedure, and make it specific, written and procedural.

Our consulting experts, implementation consultants and technical personnel in enterprise management are familiar with the characteristics of various industries and different types of enterprises, are proficient in various leading solutions, and provide reliable guarantee for customers to carry out the early planning, mid-term implementation and late maintenance of the project.

Service concept: service is the life of software, which makes the advanced ERP management idea and it technology contained in Fangtian ERP series products produce value in the production and operation of users.

Service tenet: create the maximum user value with professional services; exceed the expected target value of users with the best products and services; quality service is the foundation of our life; pay full attention to the "maximum value" of users.

Service principle: timely, professional, thoughtful and efficient.

Service objective: to meet the needs of customers and exceed their expectations.

Service organization: each division shall perform its own responsibilities.

Service standard: ISO9002 international service system standard.

Customized development service

Customized development refers to the modification specially formulated on the basis of Fangtian software products according to the characteristics of the industry or the special needs of enterprises. We not only provide standard general solutions, but also provide flexible customized services. We design the specific requirements of different enterprises to meet the customer's specificity and pertinence, more close to the application habits, reflecting the characteristics of personalized service of Fangtian software.

Customer care services

Fangtian software implements the concept of enterprise management informatization into its own services. We provide customers with active care, understand the application of the enterprise in the near future, and give tips on the corresponding adjustments required for the application of the software management scheme.

Software upgrade and update

This service includes all major and minor upgrade software and maintenance software released by the function suite of Founder software. The documentation includes detailed features, functions and updates of the software. At the same time, Fangtian Software Co., Ltd. launched the advance notice service to inform customers of the latest key problems or software errors in the form of telephone / fax / e-mail within 24 hours, so as to make response plans and patches in advance to prevent them from happening.